Return Policy

Return Address

xlander.ae Return Department

Green Villas 14b Street Hoor al anz Deira.

Thank you for shopping at xlander.ae We appreciate your trust in us for your camping gear needs. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

14-Day Return Policy

You have 14 calendar days from the date you received your item to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at order@xlander.ae within 14 days of receiving your item. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Our Customer Service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  3. Pack the item securely in the original packaging, including all accessories and documentation that came with it.
  4. Clearly mark the RMA number on the outside of the package.
  5. Ship the item to the address provided by our Customer Service team. Customers are responsible for the cost of return shipping.

Refunds

Once we receive your item, our team will inspect it and process your refund. The refund will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you want.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.

Non-Returnable Items

Certain items are non-returnable, including but not limited to used or damaged items, personalized items, and gift cards.

Contact Us

If you have any questions about our return policy, feel free to contact our Customer Service team at order@xlander.ae.

Thank you for choosing xlander.ae for your camping gear needs! We value your satisfaction and look forward to serving you again in the future.